Hyatt Zilara Cancun (Adults Only) | Cancun ★ Book Spa Rooms, Wellness Deals & Guest Reviews

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About the Hotel

Blvd Kukulkan Km. 11.5 Zona Hotelera, Cancun, Mexico, 77500

“The hotel's oceanfront position allows for stunning views and easy access to the pristine sandy beach, making it a perfect getaway.”view full review

Hyatt Zilara Cancun (Adults Only) is a 5-star all-inclusive resort featuring a beachfront infinity pool with a swim-up bar and Olympic-size lap pool. This adults-only oasis offers 307 elegantly decorated suites with luxury amenities and an upscale spa.

Rooms & Amenities

The 307 suites at Hyatt Zilara Cancun are equipped with mahogany furnishings, luxury bed linen, and terraces with hammocks and sea views. Each suite includes comforts such as a 55'' LED Satellite TV, mini-bar stocked daily, and double whirlpool tubs in marble bathrooms.

Dining & Beverages

Guests can enjoy dining at six specialty restaurants offering a menu that includes traditional Mexican cuisine in al fresco settings. The resort also features five bars where refreshing cocktails are served.

Leisure & Activities

The resort provides a variety of leisure options including two outdoor pools, a fitness center, and a full-service spa with traditional treatments. Additional activities include introductory scuba diving lessons and nightly entertainment.

Location & Services

Hyatt Zilara Cancun is surrounded by popular attractions such as Coco Bongo, Chac Mool Beach, and La Isla Shopping Village, located within 2 km. The hotel also offers 24-hour reception and complimentary Wi-Fi throughout the property.

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Choose your room type

The hotel offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals

King Suite Ocean View Swim Up

2 persons

79 m²

1 King-size bed

Shower

Balcony

room details

Junior King Suite

2 persons

61 m²

1 King-size bed

Shower

Balcony

room details

Luxury King Suite Oceanfront

2 persons

61 m²

1 King-size bed

Shower

Balcony

room details

Presidential Suite

2 persons

124 m²

1 King-size bed

Shower

Balcony

room details

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Price and Room Availability

Check availability and prices for your dates now!

Getting around

Comprehensive guide to transport options for seamless travel

City Centre

Cancun 10.3 km

Airports

Cancun (CUN) 21.3 km

Isla Mujeres (ISJ) 28.0 km

Facilities

The hotel offers amenities for your comfortable stay and unforgettable experiences

Very nice Buffet Experience

“The Spice Buffet was a standout during my stay, offering a Vegas-class experience. Every night featured a different theme and the selection of food was extensive and delicious. I could easily dine there every single day without ever feeling bored!” view full review

Luxurious Spa Treatments

“The spa at Hyatt Zilara was simply fantastic! I indulged in the ancient hot stone massage and the Tzolkin body treatment, both of which were expertly done and left me feeling rejuvenated. The beautiful, tranquil environment made it an ideal retreat.” view full review

Stunning Ocean View

“I was thrilled with my room that boasted an very nice ocean view. Waking up to the morning sunrise each day was absolutely amazing, and the spacious layout made my stay even more enjoyable.” view full review

Lovely Evening Entertainment

“The nightly entertainment offerings were fantastic! Each performance brought something new and exciting, making my evenings incredibly enjoyable. The blend of themes and talented performances contributed greatly to my overall experience.” view full review

General

Non-smoking rooms
Free Wi-Fi
Parking
Safe deposit box
24-hour reception
VIP check-in/ -out
Express check-in/ -out
No pets allowed
Rooms/ Facilities for disabled
Adults only
Luggage storage
Private beach
Lift
Currency exchange
ATM/Cash machine
Barber shop
Coffee shop

Sports & Fitness

Fitness centre
Tennis court
Golf course
Billiard tables
Darts
Table tennis
Yoga class
Sports trainer
Aerobics

Services

Paid airport shuttle
Valet parking
Room service
Housekeeping
Car hire
Laundry
Dry cleaning
Tours/Ticket assistance
Welcome drink

Dining

In-room breakfast
Restaurant
Snack bar
Bar/ Lounge area
Dinner
Packed lunches
Special diet menus

Business

Meeting/ Banquet facilities
Fax/Photocopying

Children

Game room

Spa & Leisure

Outdoor swimming pool
Beach access
Live entertainment
Sun terrace
Leisure/ TV room
Spa & wellness centre
Sauna
Jacuzzi
Beauty treatment
Massage

Room features

Wi-Fi in rooms
Air conditioning
Heating
Mini-bar
Sitting area
Terrace
Garden furniture
Tea and coffee facilities
Ironing facilities

Bathroom

Free toiletries
Bathroom telephone

Media

Flat-screen TV
Direct dial telephone
CD player
AM/FM alarm clock

Room decor

Curtains

Location

Blvd Kukulkan Km. 11.5 Zona Hotelera, Cancun, Mexico, 77500

Map view

Blvd Kukulkan Km. 11.5 Zona Hotelera, Cancun, Mexico, 77500

City landmarks

Mall

La Isla Shopping Village

1.3 km

Landmark

Cancun Convention Center

1.3 km

Landmark

Yamil Lu'um Archeological Site

1.1 km

Landmark

Scorpion's Temple ruins

1.1 km

Aquarium

Interactive Aquarium

1.4 km

Museum

Cancun Wax Museum

1.2 km

Night club

Coco Bongo

2.0 km

Landmark

Avenida Kukulkan

2.1 km

Beach

Chac Mool Beach

960 m

Night club

The City Nightclub

1.8 km

Landmark

Water Park at The Grand

630 m

Night club

Palazzo

2.0 km

Shopping Area

Fashion Harbour

1.3 km

Museum

Museo Subacuatico de Arte

2.1 km

Beach

Playa Marlin

2.1 km

Mall

Luxury Avenue

2.2 km

Landmark

Museo Sensorial del Tequila

2.1 km

Park

arte Garden

1.3 km

Mall

La Madonna

1.3 km

Beach

Playa Forum

2.0 km

Landmark

Forum By The Sea

1.8 km

Night club

Daddy'O

1.8 km

Beach

Mandala Beach Club

1.9 km

Night club

Mandala Nightclub

1.9 km

Landmark

Playa Lagarto

1.8 km

Landmark

Marlin Beach

1.9 km

Gallery

Galeria Balance Cancun

2.1 km

Nearby

Blvd. Kukulcan Km 4 Hotel Zone

Museo de Arte Popular Mexicano

210 m

Shopping Area

Flamingo Mall

280 m

Blvd. Kukulcan

Parque Ventura Cancun

210 m

Restaurants

Bubba Gump Shrimp Co

120 m

Flamingo Mall Boulevard Kukulcán km 11.5

Maria Marie Restaurant

60 m

Kukulkan Km 11.5 Hotel Zone The Royal

Lorenzillo's

230 m

Blvd. Kukulcan km 10.5 Zona Hotelera

Asiana

120 m

Avenida Kukulkan Km 11.5

Bubba Gump

130 m

Carretera Cancun-Chetumal Km 22 Cancun Airport

Varenna

210 m

Blvd Kukulcan Km 12.5

Hong Kong

210 m

Blvd Kukulkan Km 9

Come'n Eat

210 m

Blvd Kukulcan km 12.5

La Mesa del Pescador

210 m

Boulevard Kukulcan Km 13

La Pizza

210 m

Bulevard Kukulcan km. 9 Local 1 Pasaje Turistico

Bungee Bar

210 m

Blvd. Kukulcan

Reviews and Ratings

Reviews from guests about their experience.

Rob

United States, March 2025

7.8/10

I had a mixed experience at this hotel. On the positive side, the views are stunning and the beach is simply gorgeous. The staff at Zilara were exceptionally helpful, especially in accommodating my needs while using a wheelchair. However, I did face some challenges with accessibility due to filming on-site, which interfered with my enjoyment. The dining options could use some improvement, as the food was either salty or bland at times.

Rooms

9.0

The rooms are spacious and beautifully appointed, each one facing the ocean which was a real highlight of my stay.

Service

10.0

The service was outstanding, with many staff members going above and beyond to ensure my comfort and satisfaction.

Location

7.0

While the location is beautiful with a stunning beach, there were times it felt too hot, especially during evening entertainment.

Dining

6.0

The dining experience varied; while some meals were delicious, overall consistency was lacking and certain items were overly salty.

Facilities

7.0

The facilities were generally good but could benefit from better maintenance, especially the pool area which had some broken tiles.

Sam

United States, January 2025

8.2/10

The Hyatt Zilara Cancun offers impressive service and clean, beautiful facilities. The hosts and staff truly make an effort to connect with guests, creating a warm atmosphere. However, the dining experience could be frustrating due to unexpected additional charges for premium items. The potential for noise in the evenings from shows might also detract from the overall relaxation experience, especially after a long day at the beach.

Rooms

9.0

The rooms were spacious and luxurious, featuring a huge jacuzzi, and offered a stunning oceanfront view, allowing us to hear the soothing sounds of the ocean.

Service

8.0

The service was exceptionally friendly, with staff going above and beyond to make you feel special, especially on my birthday, although we experienced a few instances of miscommunication.

Location

9.0

The location is beautiful, right next to a well-maintained beach and an impressive pool area with covered cabanas, though the ocean conditions can be quite rough at times.

Dining

6.0

The dining options were quite good, featuring a wide variety of cuisines, but the insistence on charging for lobster and steak when one expects all-inclusive dining was disappointing.

Facilities

9.0

The facilities were exceptional, including a massive pool and plenty of lounging spaces, making it a great place to unwind.

Richard

United States, January 2025

8.6/10

Our stay at the Hyatt Zilara was simply amazing! The hotel had an incredible atmosphere, and the staff treated us like family. The overall experience was marred only by some minor dining disappointments and the occasional noise from other guests. The facilities were top-notch, and we felt pampered throughout our vacation.

Rooms

8.0

The rooms were spacious, featuring a double jacuzzi and a stunning view from the balcony. They were comfortable, though a bit dated in style.

Service

10.0

Service was exceptional, with attentive staff who genuinely wanted to ensure we were happy. Every request we made was met with a smile.

Location

9.0

The hotel is perfectly located, just a short bus ride away from central Cancun, making it easy to explore the area.

Dining

7.0

While the variety was decent, I was a bit let down by some specific dishes; however, the team was incredibly accommodating when I had concerns.

Facilities

9.0

The facilities were luxurious with a stunning pool area and evening entertainment that added to the fun. The private beach was immaculate.

Ronald

United States, December 2024

9.2/10

The hotel provided us with a beautiful ocean view from our spacious corner suite, which was clean and quiet. The food was exceptional, especially at the outdoor restaurant, and the attentive staff made our dining experience memorable. However, the lack of operational ice machines and some issues with room service timing were a bit disappointing. Overall, it was a fantastic vacation, and we would definitely return.

Rooms

10.0

The corner oceanfront room was spacious and offered a breathtaking view. The design, featuring hammocks and a jetted tub, was a lovely touch.

Service

8.0

Housekeeping and room service were excellent, though it did sometimes take a while for staff to respond. Some amenities, like the ice machines, were not available, which was inconvenient.

Location

9.0

The hotel is situated beautifully near the beach, providing easy access to both the pool and oceanfront dining.

Dining

10.0

Dining was a highlight, with a wide variety of delicious options available, and I particularly enjoyed the service at Pelicanos.

Facilities

9.0

The facilities, especially the infinity pool and swim-up bar, were well-maintained, offering a great atmosphere for relaxation.

Martin

United States, November 2024

8.0/10

Our stay was incredibly relaxing, with beautiful views and a peaceful atmosphere. The rooms were spacious and clean, offering amazing sea views. The staff provided excellent service throughout our visit. However, we found some aspects lacking, such as the drink strength and restaurant hours, which could affect convenience.

Rooms

9.0

The rooms were lovely, spacious, and always clean with stunning views of the sea.

Service

8.0

Staff were attentive and went above and beyond to ensure a pleasant stay, although some interactions felt a bit scripted.

Location

8.0

The beachfront location was fantastic, although the heat did make evening activities less enjoyable.

Dining

7.0

Dining was satisfactory overall, with a variety of options, but some flavors missed the mark, especially with the lobster dish.